24/48 hour shipping, samples with all orders ➡️ Discover our benefits!

Frequently Asked Questions

We resolve your doubts and questions about your advanced cosmetics store.

Store Operation

How can I create an account on amarama.es?

1. Click the person icon in the top right corner of the screen.

2. Select the option "Don't have an account? Create one here."

3. Complete the required fields: first name, last name, email, and password.

4. If you wish, add your date of birth to receive a special surprise on your birthday 🎁.

5. Done! You can also sign up directly with your Google account to speed up the process.

Prefer to go directly to the form? Access here (go)

What payment methods do you accept? Is it safe to pay by card?

At amarama.es, we want your shopping experience to be flexible and secure. Therefore, we accept the following payment methods:

• Credit/debit cards (through Redsys, the leading security platform in Spain).

• PayPal (ideal for quick and secure purchases).

• Bizum (instant payment from your mobile phone).

• Scalapay (3 interest-free installments).

• Bank transfer (check your email for details after completing your purchase).

Need to pay in installments? With Scalapay and PayPal, you can split your purchase into 3 interest-free payments, transparently and hassle-free.

Your data is protected: All transactions are made through encrypted payment gateways (such as Redsys) that guarantee maximum security. Shop with peace of mind!

Can you help me choose products if I don't know which one is ideal for my skin type?

Of course! At amarama.es, our team is made up of skin diagnostic and care specialists with training in aesthetics, nutrition, and holistic wellness. We're here to provide personalized guidance:

• How? Tell us your needs, skin type, current routine, or specific concerns (such as sensitivity, acne, or aging).

• Which channels? You can contact us via:

- WhatsApp: 683 524 000 📱 (fast and direct written response).

- Phone: 934 103 003 📞 (personalized attention during business hours).

- Email: tutienda@amarama.es 📧 (ideal for detailed inquiries).

Would you prefer us to call you? Please indicate this in your message, and we will arrange a consultation tailored to your needs.

Your skin deserves the best: We'll analyze your case and recommend products from Biologique Recherche or other premium brands in our catalog, always tailored to your goals. Don't hesitate to ask!

Do you offer discounts for returning customers or loyalty programs?

Special Discounts

When you register, you will receive a 10% DISCOUNT code in your email for your first purchase. This discount is not applicable to Biologique Recherche products, due to brand regulations.

We celebrate with you 🎂, if you share your date of birth with us when you register, we will send you a special surprise on your birthday.

 

amarama Points Program

Earn points with every purchase:

For every €1 spent, you get 1 point. Collect them and redeem them for discounts!

How to redeem your points:

- 100 points = €1 off your next purchase (except at Biologique Recherche).

- Points expire after 120 days (almost 4 months to use them).

- Important: Biologique Recherche purchases do generate points, but due to brand policy, they do not allow discounts to be applied to their products. The points accumulated with these purchases can be used on other brands in the store.

Register now and start enjoying benefits from your first order!

🔗 [See the complete rules of the loyalty program here].

How do I modify or cancel an order after placing it?

At amarama.es we prioritize the agility in preparing your orders so that you receive them as soon as possible. If you need to modify or cancel an order, follow these steps:

1. Contact us immediately:

- Send an email to tutienda@amarama.es indicating your order number and the changes you wish to make.

- Why is it urgent? Many orders leave our warehouse on the same day, so it's essential that you let us know as soon as possible.

2. Confirmation by our team, we will check the status of your order and confirm by email if the modification or cancellation has been possible.

3. In case of cancellation:

- If the order has not been shipped, we will process the refund within a maximum of 24-48 hours.

- If the order has already been shipped, unfortunately we cannot cancel it. In this case, you must receive the package and follow the standard return process, which will be the customer's responsibility.

See [our return policy] for details on the terms, conditions, and how to manage the return.

Do you work with any brands besides Biologique Recherche? Can you recommend any?

Of course! At amarama.es, although we are the first Biologique Recherche Expertise Center in Spain and this brand is the heart of our philosophy, we also collaborate with other premium brands carefully selected for their quality, innovation, and proven results. They all share our commitment to excellence in skincare.

Highlighted brands in our catalog:

Alqvimia: A benchmark in aromatherapy and natural cosmetics with Ayurvedic bases.

Babor: Synonymous with scientific cosmetics made in Germany for personalized routines.

Cellcosmet & Cellmen: Leaders in cellular technology for high-precision anti-aging treatments.

DMK: Specialists in biomechanical solutions to balance and revitalize the skin.

Doctor Babor: Advanced medical line to correct imperfections and sensitive skin.

LPG Endermologie: Innovative technology for facial and body remodeling.

Mesoestetic: Professional cosmeceuticals to address blemishes, acne, or sagging skin.

 

Why do we trust these brands?

Scientific rigor: Formulas backed by clinical studies.

Visible results: Effectiveness proven in-salon and by our clients.

Complementarity: Each brand provides unique solutions for specific needs (hydration, anti-aging, sensitivity, etc.).

 

Do you need a personalized recommendation?

Tell us your skin goals (by WhatsApp, email or phone) and we will help you choose between Biologique Recherche or other brands in our catalog.

About the products

Can I use Biologique Recherche facial products during pregnancy?

All Biologique Recherche facial products are compatible and completely safe during pregnancy and breastfeeding. Only some body products containing essential oils are contraindicated.

Which Biologique Recherche Lotion P50 is right for my skin type?

Biologue Recherche Lotion P50 is a toner that helps balance the pH, exfoliates, is antibacterial, helps refine pores... It is one of the most complete and effective toners, so it is not surprising that those who try it describe it as wonderful. There are 4 different varieties:

- P50: Oily, acne-prone, seborrheic skin

- P50W: All skin types, even sensitive skin

- P50V: Mature and devitalized skin

- P50 PIGM400: The most exfoliating and has a lightening effect

In addition to the online store, do you have a physical store?

Yes, Amarama is an advanced beauty and anti-aging center located in Barcelona's renowned Eixample neighborhood. In the online store, you can find the same cosmetic products we sell at our beauty center.

Do all the cosmetic brands you sell work?

Before incorporating a cosmetics brand into amarama, we test and experiment with the products firsthand. Furthermore, we don't just sell the products, we also work with them in the booth, so we have a deep understanding of the properties and qualities of each brand.

However, each person is unique, and that's why proper advice is so important. That's why we encourage you to share your case with us through the Diagnosis tab, so we can suggest the products that best suit your needs and objectives.

Can you get a product that is not in your catalog?

Yes, we can source any product from the brands we work with. Contact us at Customer Service and let us know what product you're looking for, and we'll get back to you as soon as possible.

Are all products original?

Yes, we only work with the manufacturers and/or official distributors of each brand, so we guarantee 100% the authenticity, good conservation and correct expiration date of our cosmetic products.

The trust you place in placing an order in our store is a great responsibility that we can only thank you for by always giving you the utmost rigor and good service, before, during and after completing your purchase.

Information about Biological Research

History

Biologique Recherche was founded by a family of French experts, pioneers in the skincare industry. Yvan, Josette, and Philippe Allouche, biologist, physiotherapist, and physician respectively, have combined their passion and expertise to write a unique and visionary page in the history of cosmetic treatments. In 1968, when the brand was created, the company operated as a research and development center with the sole objective of formulating products for professionals disappointed with the existing offerings on the market.

Today, the Biologique Recherhe Methodology, based on the combination of a clinical approach to aesthetic treatments, pure, concentrated and natural ingredients, and innovative and rigorous protocols and procedures, enjoys an unquestionable reputation for effectiveness in more than 35 countries.

Philippe Allouche, a general practitioner, became interested early on in this truly distinct approach adopted by his parents and, at the beginning of this decade, he permanently took over the creative aspects of the business he inherited from his father, Ivan Allouche.

His experience in internal medicine and his work in intensive care units on the body's reactions to acute stress situations have allowed him to take a more clinical and comprehensive approach to the skin as an element directly linked to all of the body's vital functions. In this way, he has been able to add a new dimension to the brand's unique techniques.

Dr. Phillippe Allouche is today the guarantor of the unique philosophy and expertise of Biologique Recherche's exceptional personalized beauty treatments.

The main Biologique Recherche beauty institute is L'Ambassade de Beauté, located in a unique building at 32 Champs-Elysées in Paris.

Formulation Principles

Authenticity and balance are the heart and soul of Biologique Recherche products. Its products respond to four basic principles:

    High concentrations (over 20% in most products) of plant, biomarine and biological extracts.

    Absence of perfumes to preserve the integrity of the formulas and avoid sensitization processes.

    Preservation of the original structures of the active ingredients thanks to cold processing in most cases.

    The composition and quality of its active ingredients constitute the brand’s greatest value.

Skin Moments

An “out of the ordinary” vision of the skin by Dr. Philippe Allouche

To put it simply, our skin can be compared to a house. If the roof is poorly constructed and cannot guarantee protection against external aggressions, all the elements inside will be subjected to stress and become vulnerable.

To achieve youthful, radiant-looking skin, we must first and foremost pay greater attention to the epidermis. The study of how the epidermis constantly interacts with the deeper structures of the skin is called "interface or shield cosmetics" and allows us to understand how cosmetic active ingredients can perfectly deploy their full effects from the moment they come into contact with the epidermal shield, without needing to penetrate it.

The skin is also a reflection of ourselves. Each of us doesn't have just one skin, but several. Its condition changes several times a day and throughout our lives. Each of us has a different "Skin Moment," which can also change throughout the day. The artificial division of skin into normal, dry, or oily is a poor physiological definition of skin condition and provides only a static image of the cosmetic imbalances of the epidermis.

The same skin can simultaneously present balanced and dehydrated areas, and even sebum hypersecretion. Inadequate treatment can cause new imbalances or reactivate old ones. For example, an overly aggressive product for so-called oily skin can cause a lack of hydration, or a comedogenic product used on seemingly balanced skin that has previously been hyperseborrheic can reactivate this type of imbalance.